Why O2 are useless

[Anonymous]

1. After 7/8 years of service no customer loyalty. NO BENEFITS

2. Offer worst contracts than competitors.

3. O2 community comments are "permanent" because "thats how it is"

4. Will not change my email address because I am no longer in a contract with them, but will keep my data....

5. LEAVE WHILE YOU CAN

6. Live chat is absolutely useless.

7. Wait for customer service line is over 60mins on AVERAGE.

[Anonymous]

My customer service experience is limited to Vodafone, Three and O2.  Like @jonsie I found Vodafone customer service to be the worst (I dont like being laughed at when I phone to say I don't have service ), Three and O2 have both been ok - so far!

I'm not overkeen on the Priority app as there doesn't seem to be much for me.  I used to use it a lot for Dominos but as I don't eat pizza now there isn't a lot else!