Website bugs or errors

[Anonymous]

Hi guys,

Some of you have mentioned seeing bugs or errors on specific website pages. As it can sometimes be hard to reproduce bugs, I wanted to set up a dedicated thread to help collect and track any issues you might find. We've set up a weekly meeting with the webdev team to go through any pages which are reported here, so that should get things sorted rather quickly.

In case you do spot something, please let us know here and we'll keep you up to date with what's going on. To find or reproduce the bug/error, it would be helful if you could provide the following information:

Link to page:

Steps to take to reproduce bug:

What the page currently does/say:

What the page should do/say:

Thanks for letting us know and we'll try to get it fixed as soon as possible!

Cheers,

Leonard

[gemz4the1]

Sorry @aldaweb  i have only just noticed this message.

I am using IE9 on the laptop and safari on my iPad/iPhone

[jonsie]

If it's the same on all three it's unlikely to be a browser issue, more an account settings issue. A screen shot woulld be very helpful to see if we can replicate the problem

[Toby]

Hi guys,

Sorry for not tending to this thread in a while!

Has anyone noticed anything recently that they would like me to look into?

[Anonymous]

Website: http://www.o2.co.uk/help/phones-and-devices/setting-up-voicemail-901

Bug: The number to activate voicemail isn't 1710 but 1750.

[MI5]

---

@Anonymous wrote:

Website: http://www.o2.co.uk/help/phones-and-devices/setting-up-voicemail-901

Bug: The number to activate voicemail isn't 1710 but 1750.

---

1710 is (was) to set up call alerts, VM has always been 1750/1760

[Anonymous]

Transactional errors - on a e-commerce platform is simply unacceptable

On upgrades when making payment checkout goes through "verified by Visa" and fails - at least one chat operator was aware of the error others just tell you to try a new card but most dont know what you are talking about. Bank confirms no transaction data being sent. Tried twice with same result.

[jonsie]

The O2 system is like their network at the moment., a major overhaul needed.

[MI5]

http://www.o2.co.uk/termsandconditions/shop-purchasing-terms/purchases-from-o2-shop-terms-and-condit...
Still says Maestro accepted online but it is only accepted in stores now.

[Toby]

Just looking into this now @MI5 

[Anonymous]

trying to checkout and receiving this error:

Invalid about you details

Others also reporting this too. Any ideas on what the issue is as I need to order the phone today? 

Is it the phone number field that appears to be pre-fixed with 44 but I can't change it..?