Re: Warning ...Check your My O2! - Page 15

Cleoriff · ‎24-05-2016

This has been mentioned in another thread but deserves a section of its own I think. @MI5 and myself have noticed a changed to Contact Preferences. Initially I had opted out of Marketing info....today we noticed there is a new layout for the page and suddenly mine have been turned on...Advise everyone to check. Mine looks like this...(or did as I have now turned off everything except Priority) @Toby is currently checking when these changes took place..

Veritas Numquam Perit

jonsie · ‎28-05-2016

Weekend innit....

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎28-05-2016

and Bank Holiday....:smileytongue:

Veritas Numquam Perit

adamtemp64 · ‎01-06-2016

Sorry to bump this but do we have an update ?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Toby · ‎01-06-2016

Hi Adam,

I shall update when I can. Thanks for flagging!

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adamtemp64 · ‎01-06-2016

Toby thanks

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

gmarkj · ‎02-06-2016

Quick update from me:
I checked this again this morning (been busy over the weekend) and the page loads correctly.
Not sure if that is just for me, or is a result of contacting CS, or if the page has been corrected for everyone. But at least I can check it myself now!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Cleoriff · ‎02-06-2016

@gmarkj wrote:
Quick update from me:
I checked this again this morning (been busy over the weekend) and the page loads correctly.
Not sure if that is just for me, or is a result of contacting CS, or if the page has been corrected for everyone. But at least I can check it myself now!

Good to hear @gmarkj. I would suppose the problems experienced had to be corrected slowly over a period of time?

Veritas Numquam Perit

gindygoo · ‎03-06-2016

I'm yet to hear back from O2 complaints, they called me while I was in the middle of a meeting, and I asked for a call back at a more convenient time. I've heard nothing since...

I'd have thought a text or email could've been sent, or at the very least the callback they agreed to!

@Toby have u had any correspondences with complaints as they said they were going to talk to forum staff who were also looking into this.. If so could u give them a nudge for me please?

Toby · ‎03-06-2016

Hi @gindygoo,

I'm sure they will try again soon for you. If they do call and leave that you need help with, send me a PM.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Daddydoink · ‎03-06-2016

This has explained a lot. I've had a lot of those calls lately and my number is supposed to be protected.

Ohhhhh dear.

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