General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Updated and removed

Since o2 has updated trail blazers I no longer fit the criteria, what a great way to say thanks for your responses anyone else have the same issues

VERY POOR CUSTOMER SERVICE, MISLEADING CORRESPONDENCE.

I have been a loyal customer of O2 for almost 10 years, always paying on time and never even considering using any other network provider. I had two contracts with O2, one which came to an end in October 2017. I received a letter saying that I was pa...

Resolved! NOT a smartphone so what else

For highly personal reasons Ive rejected a smartphone (dont ask). I realise this is really a phone site BUTI'd like access ebooks, email, a few apps ,music practice but not films or games. Would a tablet be easier and more versatile to learn to take ...

0330 303 5325

I know there have been posts re the above number before and I am big enough and ugly enough to send them off with a flea in their ear. It seems however that these guys are re-commencing their out bound offensive to unsuspecting O2 customers. What got...

Samsung J3 2016

Memory is next to useless, some stuff won't transfer to SD card, I can't even update any apps never mind download any more. Dont get ripped off for two years like I did, insist on a 2017 model which is 16gb, or get one from someone else. When called ...

Kash - Live Chat - 05/01/18

Tried to leave feedback today after using the live chat feature, but just as I was completing it my phone decided to leave the page and delete the whole thing! Good thing my new phones arriving today funnily enough!I cant find an email address to con...

E mail scam saying account on hold

Thanks for choosing O2 Your account is on hold because of a problem with your last payment.O2 was unable to collect a payment for one of the following reasons. 1 - The method of payment on file is no longer valid or has expired. 2 - Your financial in...

O2 Customer Care

I never give feedback or reviews on anything unless i feel strongly about something, but i have to leave something in this case as the way the o2 customer service team (specifically one guy who i can't remember his name sorry) dealt with me was, i fe...

How to track my repair

I took my mobile in for repair inTO O2 Western Rd Brighton last Wednesday 20th.My mobile No is 07834 *****.I was given a receipt saying:-“your repair number 010611 ********”I tried to track my phone for the last 5 days without sucess because IT DOES ...

Customer Services

I joined on the 19th December, since then I have been told many different tales by the people at Customer Services.In the first week I.was given.deadlines and they were.I am wondering if it is my misfortune to get the incompetent ones.