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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 44177 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36060 Views
  • 45 replies
  • 6 kudos

Insurance Claim for a smashed screen

I just wanted to share my recent experience having put in an insurance claim for my smashed iPhone screen. Having tried to look up other peoples experiences dealing with the insurance side of things I discovered that there wasn't a lot out there to t...

Anonymous by Not applicable
  • 22651 Views
  • 6 replies
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OnePlus 5T

I was due to leave O2 the other day in order to get a better deal on the iPhone X with Vodafone, however I am now more open minded about having a non-Apple phone and was happy to come around to staying with O2 if I could get a good deal on the OnePlu...

liv93 by Level 1: Joiner
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Returning a handset - how much to insure for delivery?

Hi, I have to return my handset to O2 as was better to purchase in a store alone but im just worried how much i should pay to get it sent back? It looks like it will be £8.60 for £500 handset. Does that sound correct or should i be paying less? Thx

Eva121 by Level 1: Joiner
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02 Travel - what's the point?

Hi all I'm off to New York in 6wks and after seeing the 02 Travel bolt-on I thought it might be useful (for getting an Uber or checking out tourist attractions whilst out and about). But after reading the comments on the boards it seems to me that th...

mattjd by Level 1: Joiner
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  • 6 replies
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Getting my pac code is like pulling teeth!

I don’t generally complain or moan but having been with o2 since the beginning, back in the cellnet days, their treatment of a long term customer these last few days has been dire. I shopped around with my contract ending and decided I was changing t...

DabDab by Level 1: Joiner
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  • 12 replies
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Reward Nominations for March 2018

Hi everyone, Happy Easter and Spring time! We didn't hold these nominations last month, but I'm happy to see we had a few awesome things posted by community members during March, so it's time to nominate the piece of content you feel has made a great...

Marjo by Former Staff
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  • 5 replies
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O2more

Hi, got a text from o2more. If I text stop to 20502 will I be charged for my text.Also I saw in another thread you could turn off spam from myo2 but I can't find any options that allow me to do that.

Guevara by Level 2: Apprentice
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  • 12 replies
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How do I provide positive feedback?

Hi there,I've been trying to provide some positive feedback in regards to an o2 store employee since 6th Feb, but I'm finding it impossible to find anywhere where I'm able to do this! I've phoned the store and been given an email address to email but...

02member by Level 1: Joiner
  • 1456 Views
  • 3 replies
  • 1 kudos

Wearable Tech Show - London 2018

Hey everyone, The Wearable Technology Show is currently happening in London so I thought is would be a great time to have another discussion on wearable tech! One of the main talking points this year is smart textiles. In the near future the clothes ...

Wearable tech .jpg
Martin-O2 by Former Staff
  • 2452 Views
  • 11 replies
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Resolved! Transferring contacts to new phone/sim

I have today upgraded from a Samsung Galaxy with an only style SIM card to a Nokia Lumina 620 with a new micro sim. The guy in the O2 shop changed sims and said all my contacts should transfer automatically, but they haven't. How do I transfer contac...

Anonymous by Not applicable
  • 46462 Views
  • 11 replies
  • 1 kudos