WHAT A PALAVER (To Access Community This AM)

[Cleoriff]

It seeems a few of us couldnt get onto community this morning as O2VM wanted to link my accounts. 

Bit stupid as I don't have any VM products. 

Normally I log on via PC. 

Click on sign in link to Community and voila I'm in. 

Not this morning. 

I was presented with a VM/O2 page requiring me to set up email address and password for VM

Once I'd done that, they wanted phone number to send 2FA. 

Gave them phone number and code never arrived. 

Then 20 mins later code arrived on phone but when I put it in, I was told time had run out. 

Then they locked me out. 

Rinse and repeat for nearly an hour. 

Then i was asked to set up a passkey. 

I did that and again was told they would email me for verification.

Guess what, the email didn't arrive.

Then I realised I HAD to set up a VM account to link both together.

I used same email address and password I had for O2 and suddenly after 95 minutes of faffing about I clicked sign in (for Community) and I'm in. 

I know this has happened to @pgn and @Bambino 

@Dave-O2 can you check this out please?

If I have to face this every morning, I'll never get on forum as I can't for the life of me remember what I did to conquer the VM instructions to get on here. 

PS, also had same issue with phone. 

Major problem was, VM failing to send texts in a timely manner and the same for emails. Then having the nerve to tell me they had expired. If I don't have any VM products, why be subjected to this? 

RANT OVER!!

[jonsie]

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@madasaf1sh wrote:

Well done o2 another botched implemtation of Ping SSO authentication... 

It has taken me hours to login, with closed tabs, emails not sent, text messages that dont arrive.. 

Who the **bleep** in o2 signed this sh*t show off and didnt actually think to communicate with customers about this change.. 

o2 one clusterfeck away from been a complete sh**show

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Now that just about sums it all up

[madasaf1sh]

Just wait until you try and login to the VM account, as I have just done, that is just as much a poo show and you need areas and account numbers to link the 2... I feel sorry for those who are gonna get caught out by all this 

[jonsie]

Strangely I've just signed into Virginmedia first time with no messing about

However that could be because I tried to sign into there this morning to access the community and had all sorts of error and maintenance messages

[MI5]

Lost access to one of my MyO2 accounts which previously use a ntlworld email which VMO2 now deem to be invalid !!!

[pgn]

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@jonsie wrote:

Strangely I've just signed into Virginmedia first time with no messing about

However that could be because I tried to sign into there this morning to access the community and had all sorts of error and maintenance messages

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All seemed normal over on the VM Forum when I went in to have a gander a few minutes ago, @jonsie - even got a couple of words in, quite atypically for that Forum 😂

[pgn]

And so the Great Alienation of Innocent and Unwary VMO2 Customers continues...

[Cleoriff]

Well, I'm about to log off. 

If you don't see me again tonight, you'll know the worst has happened. 😂

Bye all 😫

[Cleoriff]

I know it was quick but logged off here. Did a few other things on PC then checked here again. 

Came back on without having to sign in? 

Maybe different if I leave it for a few hours? 

See y'all later 😂

[blissgirl]

Same here @Cleoriff 😊

[TallTrees]

I used my phone @Cleoriff 

So it was OK

I wasn't expecting it but proceeded

I was offered the password and used the one that I have

No I didn't see QR code