WHAT A PALAVER (To Access Community This AM)

[Cleoriff]

It seeems a few of us couldnt get onto community this morning as O2VM wanted to link my accounts. 

Bit stupid as I don't have any VM products. 

Normally I log on via PC. 

Click on sign in link to Community and voila I'm in. 

Not this morning. 

I was presented with a VM/O2 page requiring me to set up email address and password for VM

Once I'd done that, they wanted phone number to send 2FA. 

Gave them phone number and code never arrived. 

Then 20 mins later code arrived on phone but when I put it in, I was told time had run out. 

Then they locked me out. 

Rinse and repeat for nearly an hour. 

Then i was asked to set up a passkey. 

I did that and again was told they would email me for verification.

Guess what, the email didn't arrive.

Then I realised I HAD to set up a VM account to link both together.

I used same email address and password I had for O2 and suddenly after 95 minutes of faffing about I clicked sign in (for Community) and I'm in. 

I know this has happened to @pgn and @Bambino 

@Dave-O2 can you check this out please?

If I have to face this every morning, I'll never get on forum as I can't for the life of me remember what I did to conquer the VM instructions to get on here. 

PS, also had same issue with phone. 

Major problem was, VM failing to send texts in a timely manner and the same for emails. Then having the nerve to tell me they had expired. If I don't have any VM products, why be subjected to this? 

RANT OVER!!

[Enlli]

The benefits to me (a phone user) is that O2 community, Virgin Community, MyO2 and Virgin can all be accessed using my fingerprint 

[Mi-Amigo]

@Cleoriff @pgn @jonsie @Enlli 

I came across the problem in the early hours of this morning when I attempted to sign in as usual but got the VM message.

I spent almost an hour going thru the "instructions" from VM.

Eventually I was able to sign-in.

I cannot help but wonder how many customers this will put off - customers who cannot cope with the set-up and so won`t "bother" O2 or VM ?

[MI5]

Congratulations VMO2.

Yet another fustercluck.

[Cleoriff]

@pgn 

I hope when I shut down later, I'm not offered a QR code to log back in!

I really don't want that faff. I mean, sitting at my PC, needing my phone close by so I can scan a blumming QR code!!

I welcome change IF it is of benefit to the majority of people but QR codes wont help me. When I open up PC and go to sign in to PC (Via the link stored in One Note), I am taken to sign in to community page and my sign in details are already in the two boxes. Click on Sign In, and I'm in. 

No damn QR code, no 2FA SMS, no link to email.....NO extra steps adding to the sign in process. No extra time wasting!!

So if you don't see me again tonight you know that VM is blocking me! FGS. 🤔🙄

[TallTrees]

I got on early the usual way @Cleoriff 

as you thought. 

Subsequently I felt hijacked into re-registering as above. 

That is not how to treat customers 😕 

No warnings no explanation no caring just do it.

I don't need or want to be with VM, don't want their services,  if I did I'd join them. 

I joined O2 

Wondering why they are taking this kind of action?

Anyway I will see how this affects me. 

Thanks @Cleoriff  for information. 

[TallTrees]

Hope your thoughts of a combined O2 VM community are not forthcoming @jonsie 

[Cleoriff]

@TallTrees 

A couple of queries?

Are you using phone or PC to access Community?

Did you need to use a QR code? 

[madasaf1sh]

Well done o2 another botched implemtation of Ping SSO authentication... 

It has taken me hours to login, with closed tabs, emails not sent, text messages that dont arrive.. 

Who the **bleep** in o2 signed this sh*t show off and didnt actually think to communicate with customers about this change.. 

o2 one clusterfeck away from been a complete sh**show

[Enlli]

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@TallTrees wrote:

Hope your thoughts of a combined O2 VM community are not forthcoming @jonsie 

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Well the lead Virgin Community Community Manager has been on here this morning as Dave is presumably on leave

[jonsie]

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@TallTrees wrote:

Hope your thoughts of a combined O2 VM community are not forthcoming @jonsie 

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My big worry

I have no desire to be associated with THAT community