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Volted - lack of data signal since swap

Javery
Level 1: Joiner
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I'm a virgin media customer who was recently volted. Ever since my mobile package was switched to O2, I've noticed that my 4G/5G signal is drastically worse. My hotspot also is no longer functioning. Has anyone else experienced anything similar? Can O2 replace my sim? Thanks in advance

 

edit: I realise this is a customer community, mainly wondering if anyone has experienced the same signal/hotspot issue

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madasaf1sh
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@Javery 

 

Should be no different, as you have been on o2 for at least 6 months. 

It might be worth checking your APN is set to mobile.o2.co.uk and do a network reset.

 

If you need a new sim, it will be quicker to pop into an o2 shop with photo ID and get them to do a sim swap, or you can ring o2 on 202 from your o2 phone, and then wait 3-5 days and they will probably disconnect your current sim until it arrives.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Javery
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Hey, thanks for replying! I'll do the reset and see if it helps. Thanks slight_smile

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MI5
Level 94: Supreme
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@Javery 

If you have an iPhone, a not working hotspot means you don't have iDate enabled on your account, therefore you need to ask O2 to apply the bolt on for you.

You will also need to use idata.o2.co.uk as your apn as hotspot won't work if using mobile.o2.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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