Volt removed from my package

frostylmg · ‎11-10-2023

I only have O2 as it came as part of my package 19 months ago, so I gave the SIM to my daughter. I just downgraded, online, my data from unlimited to 150GB and I see the VOLT has been remove, even though I am still with Virgin Media too. Could someone explain why, please? TIA

MI5 · ‎11-10-2023

@frostylmg

It gets removed when you change plans but will automatically get re-added in a few days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎11-10-2023

Apply Volt again in My O2

After a tariff change it takes around 14 days to be applied again automatically

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

frostylmg · ‎11-10-2023

Thanks guys 😊

MI5 · ‎11-10-2023

Welcome @frostylmg

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.