Very poor 4G/5G and even reverts to 3G in MAJOR city district!

[RyanB]

I live in Bishop's Stortford and the data is awful! I have logged the issue twice on the app and still no resolution. I'm going to return my contract (in still my cooling off period) if this isn't resolved by tomorrow.

[madasaf1sh]

@RyanB

It wont be better by tomorrow, I think we can all tell you that based on experience.. 

Also why didn't you get some PAYG sims before leaving your old network, as it would have saved you a world of pain.. 

I would just take it back now, or contact o2 if it was done online and start the process to do the 14day return..

[Enlli]

Never rely on coverage maps. The map does not reflect the quality of the signal or the capacity available for the number of subscribers 

[MI5]

Guide: Cancelling Your Contract 

[pgn]

@RyanB - in case 14-day rule needs clarification:

https://www.o2.co.uk/help/phones-and-devices/returns-and-repairs/returning-your-device

Thanks @madasaf1sh 🤭

[RyanB]

Does O2 have a separate mobile data (mini router) option?

[MI5]

Yes, but it won't be any use to you if there's no signal @RyanB 

Have you actually checked for any known issues or maintenance?

https://www.o2.co.uk/apps/my-network

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[RyanB]

Yes, I've logged 2 calls and both confirmed there were no network issues. New phone as well. So it must just be a poor data signal in the area. What a shame. EE data was fantastic but calls were bad. I've traded one problem for another!

[pgn]

Guide: Do you have poor coverage / signal Indoors? This may help Explain / resolve it is a bit dated, @RyanB - but contains some pointers as to why you have a crappy signal in your house. Maybe.

[japitts]

---

@RyanB wrote:

EE data was fantastic but calls were bad. I've traded one problem for another!

---

Did you not have VoLTE?

Voice & data use the same network signal, but VoLTE should always take priority. Increased data volumes require additional capacity - this will never be shown on coverage maps.