How come when you used to be able to upgrade, you would receive a good offer for the amount of time you have been with o2, now its only new customers who get the good deals for upgrades and customer that have been with you since BT Celnet days are told you receive priority moments which amount to 0
Hi @JWN there are no special deals anymore for either new or existing customers.
O2's policy is the same deal for all.
However, if you call 202 and choose the option "I'm thinking of leaving" the retentions team do have some deals they can offer.
@JWN O2 stopped rewarding customers for their loyalty quite a few years ago now. They say it's to give everyone the same deal, and not to exclude anyone. You can try and squeeze a deal out if you say you're leaving, or, barring that, you can voice your displeasure by really leaving. Before you do that, make sure the network you plan on switching to gives you the same or better coverage than you have now. No point going if you don't have that no matter what the deal is.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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