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Paul112 · ‎16-08-2016

I've just attempted an early upgrade for the note 7, everything went OK until confirming order then a something went wrong error popped up, payment has been taken. Upgrade customer service said the orders still live and all I need to do is click the link to confirm but I keep getting the same error

kilbysan · ‎16-08-2016

Same issue here.

Cant complete the order just get the bloody cat.

O2 are so crap. We all pay a lot of money and they cant get the simple things done.

So Customer Support put a request in to IT to cancel the order as its stuck.

Got all the legal docs and no idea if the payment has been taken.

Not happy !

MI5 · ‎16-08-2016

Sounds like @Toby may need to see if there is anything that can be done?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-08-2016

@MI5 wrote:
Sounds like @Toby may need to see if there is anything that can be done?

I agree...Second case today...not a joke

Veritas Numquam Perit

MI5 · ‎16-08-2016

Just the start I suspect.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

psykix · ‎16-08-2016

Exactly the same problem here.

Rang CS to be told there is nothing they can do and I just have to wait.

Bit incompetent really.

MI5 · ‎16-08-2016

Incompetent isn't the word I'd use!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-08-2016

@psykix wrote:

Exactly the same problem here.

Rang CS to be told there is nothing they can do and I just have to wait.

Bit incompetent really.

So this is the third we have heard....god knows how many more ..who haven't come to the forum to complain

Veritas Numquam Perit

MI5 · ‎16-08-2016

Called it...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎16-08-2016

@MI5 wrote:
Called it...

Yes you did....

Veritas Numquam Perit

MI5 · ‎16-08-2016

It's a pity o2 didn't though!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.