Just want to share this......I upgraded to an Iphone 6 plus and paid £9 to have it delivered before 10.30 on Saturday.
At 10.05am I chcked the UKMail website which said it was delivered at 10:03 which a bit strange as nobody had knocked at the door and there was no card. I rang UKMail who told me had had been delivered five doors up the road. I went to my neighbours who told me they hadn't got it.
I rang O2 who contacted UKMail. Apparently the package had been signed for by 'Stan Lee'. Needless to say I was not impressed and asked for a refund of the delivery charge and for a replacement to be delivered
I went out for an hour or so and came back to find the package pushed through the letter box. I rang O2 (again) to tell them it had been delivered and to stop the replacement phone and any request to block the phone
After swapping the SIM online I waited for the phone to register on the O2 network which hasn't happened. Three web chats and one phone call later I've been told:
a) it takes 24 hours for a SIM swap to go thorugh
b) take the SIM out put it back in again
c) switch off for 20 minutes and switch it back on
d) a block has been put on the phone by the fraud/insurance department and even though I was given a reference number there is no trace of a block (although going to Setting >> General >> About >> Network says 'Phone Not Allowed' which is a bit of a clue to me...but I'm no expert.....)
e) Either the phone or SIM card is faulty and I need to go to my local O2 shop to get it sorted....
What a nightmare.....does anyone know what they're doing????????
