I'm totally fed up with having no service on my S24. Ever since I went from Virgin to 02 it's a nightmare. I'm missing doctors calls, texts don't come through, and helf the time I can't make a call.
Battle going on with 02 right now, I'm not paying for a service I'm not getting!!
There is a very simple fix - pop to an o2 store with Photo ID and get a new SIM card, if you are still using the original Virgin Sim.. as this is a know problem with the dodgy Belgian sims...
Just to note Virgin never actually ran a network they piggybacked off EE then Voda then closed it down..
Also read your terms as o2 (NO network) guarantees network coverage or service uptime..
This is not customer services and we dont have access to your account I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
I would be a little careful @Joolz1 with your "I'm not paying for a service I'm not getting" approach.
O2 are absolutely ruthless when it comes to collecting perceived debts and will not hesitate to sell your debt to a Debt Collection Agency and to trash your credit score in the process, both of which are outcomes that you do not want. 👍
