Solved: Unreliable signal

Anonymous · ‎23-10-2012

Ok so here is the thing i was with o2 for 5 years everything great no problems but then i moved to tmobile ok but not as cheap as they first apear moved back to o2 in july this year and what a differance. What i want to know is this i have been with o2 for 3months and in this time i have had signal problems ie no signal at all, several times. surely this is enough for them to have breached there contract with me as they are not supplying the service i am paying them for.. I understand that occasionally things go wrong but even now the quality of the service is ridiculouse i cant hold a signal for more than about 5 minitues max and thats if im lucky im using an iphone 4s 16gb and have a contract for 2 years but what good is the contract if i can rely on the service provider to provide the service am i not within my rights to terminate the contract due to lack of service.....

jonsie · ‎23-10-2012

If you are consistently without signal I would make your complaint official.

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

I think O2 would have to consider each case on it's own merit, petitions won't help and they won't make it easy to release you from your contractual obligations.

State your case and see what the response is.

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Anonymous · ‎23-10-2012

I know how you feel. I'm so sick of o2 lately. Today I find no network or signal again. 2nd or is it the 3rd time this month?? I lose track as its happening so damned much lately it's beyond a joke. I signed a new 2 year contract on 12th Sept and right now I just want out of this contract. There is no way I'm paying to get out of it as I believe I'm well in my rights to be rid of such a steaming pile of dung that they call a mobile network for not getting the service expected especially when I'm paying over £££50 per month inc insurance. I know so many people who are sick of how o2 treats it's customer.. no contact from them.. half hearted apologies that mean absolutely nothing. They just keep taking our cash and in return give us a **bleep** service. It's clear they don't give a toss. I need to find out if I can break my contract after just over a month due to not being satisfied with the service... if not I'll just go to Vodafone anyway and just stop paying my o2 bill entirely until they cut me off.

Anonymous · ‎23-10-2012

Anyone out there AGAIN with no signal? A poor service consistently now week in, week out. Been sat here in BR3 area, 2 hours no service. I'm not paying for a service I am not receiving, fair enough, maybe once in a while, things and technology goes wrong - O2... Us little people get it!!! But I think if I'm having to make a notes of dates & times on my iphone when service is down, on a regular basis, something is very wrong indeed!! Yet on your coverage/signal web page, you ae saying there are no problems in my area?.... I think not!!. And before you ask, yes I've re- booted my phone several times!!! Fed up, also on October 12th from 5pm all night until the next day no service at all... Really handy when you have just stepped off a flight from Gatwick and need to make calls? Pure inconvenience again!!

I will be terminating my contract due to lack of service! Oh and £10 off my bill doesnt cut it.

Anonymous · ‎23-10-2012

Hi...

My signal is AWFUL! It's on - it's off - it's on - it's off!! What the heck is going on?? I agree with comments that id you can't use your device, what's the point in sticking with O2??

I'm SERIOUSLY considering moving provider - it's soooooooooo annoying!!!

Pickles · ‎23-10-2012

Does it show any network problems in your area here? Service Status

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sheepdog · ‎23-10-2012

@Pickles wrote:
Does it show any network problems in your area here? Service Status

Obvious thing to do isn't it. THEN the other posters should be ringing up o2 and reporting the issue. No point in whining about lack of service if you don't make the effort to report it. The plus point being is that it is evidence of a repeated fault and gives you more chance of exiting your contact. Without that evidence, you're onto a loser by posting on here.

Liquid · ‎23-10-2012

We all know by whinging online someone will fix it for us;)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

perksie · ‎23-10-2012

Still cancelling their contracts will keep the debt collectors in work, it's an ill wind etc.

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Liquid · ‎23-10-2012

Good point I know a fair few bouncers. I believe ill be setting up a debt collection business:) O2 well talk fees soon;)

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎23-10-2012

@sheepdog. The problem has been reported. What im getting at is the pure ignorance of o2 who dont seem to give a **bleep** and do nithing about it. Its understandable that o2 have problems but for it to happen on a regular basis is just **bleep**. And ton retort time your comment, This is a forum and it's for people to share the problems they encounter with other o2 users.