Unreliable signal

[Anonymous]

Ok so here is the thing i was with o2 for 5 years everything great no problems but then i moved to tmobile ok but not as cheap as they first apear moved back to o2 in july this year and what a differance.  What i want to know is this i have been with o2 for 3months and in this time i have had signal problems ie no signal at all, several times. surely this is enough for them to have breached there contract with me as they are not supplying the service i am paying them for..  I understand that occasionally things go wrong but even now the quality of the service is ridiculouse i cant hold a signal for more than about 5 minitues max and thats if im lucky im using an iphone 4s 16gb and have a contract for 2 years but what good is the contract if i can rely on the service provider to provide the service am i not within my rights to terminate the contract due to lack of service.....

[jonsie]

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@perksie wrote:

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@Liquid wrote:
Haha really wish someone had called up on it previously:( I'm not great with spelling and autocorrect makes the problem so much worse haha.

•cries•

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You just need to fix "caffeine" now!

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[Liquid]

That's it I'm going back to bed 😞 haha

[perksie]

It's not Liquid's day is it?

[perksie]

Aspirant:

n.

One who aspires, as to advancement, honours, or a high position.

adj.

Seeking recognition, distinction, or advancement.

We will provide all the assistance possible!

[Liquid]

Fairly accurate portrayal of moi:)

[Anonymous]

Yeah well it was gone 03:00 in the morning. HA.

But my point is they have people who clearly barely speak english writing replies to complaint letters. Going by the state of the reply letter the chances the person could understand what the complaint letter was about are limited. It's just another fob off.

Any way, lets see what happens when I speak to customer services for the 100th time regarding this problem.

[Anonymous]

Lost O2 signal near Newbury since before Christmas, apparently it can't be quickly fixed?

I am going to leave for Vodafone. Like many others I am mid-contract but not having a working phone is more of a problem than the loss of money. It seems as though O2 are breakling their contract by not providng the service (they were doing) but still charging, they will not allow a customer to leave even if the service stops working apparently?

I am going to write and complain to O2 as this appears to be a breach of the Sale of Goods Act 1979 and 2002 see Sale of Goods Act. 

[MI5]

O2 will compensate you for loss of service once service is resumed on a customer by customer basis. You just need to ask once the transmitter is fixed.....