I’ve been with O2 for only two months and I am regretting already where I live. Apparently Customer Service have told me that there’s only one mast in Preston and it’s so busy that is why I am not getting voice calls and mobile data properly. They have had engineers at the scene where the masters for the past two months and I don’t know what they’re doing over there maybe twiddling the thumbs thinking what to do There must be camping out there because every time I call O2 customer service, I get the same answer that the engineers are out there by the mass trying to fix the problem which is a load of rubbish. There’s nothing truth in that at all it is what Telefonica tells the operators to say this to the customers . My son was on O2 for 15 years and he used to complain about their service . He finally left O2 and went to the three network which is better service and or two . I had no choice I was with Virgin for 2 7 years and not a problem whatsoever regarding the mobile network or the mobile data , but since they merged with O2 , I got transferred over to O2 which I am not happy whatsoever
