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UK Customer Services Uncontactable

eweford
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I am an o2 business customer.

I have three numbers for o2 customer services and have never had a problem contacting them in 30 years as a customer of 02, previously BT Cellnet, but now, all calls to 02 are diverted to a call centre in the Phillipenes.

I have endured eleven torturous calls attempting to renew my sim only contract.

They don't understand me, I don't understand them, they cannot answer my queries, they demand information that is absolutely no concern of a phone company, and the 'UK' numbers I have been able to extract from them are all diverted back to the Phillipenes.

I'm at my wits end.

It's absolutely absurd that one of the largest communication companies in the world choses to make itself uncontactable.

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MI5
Level 94: Supreme
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Registered:

@eweford 

No arguments from anyone here.

Something needs to be done and done quickly.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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