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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Apple watch error14 sorted

After a week of shambolic 'service' from 202, which included my phone being switched off for 24 hours, I went today with my dead phone and Apple watch to the O2 shop in Bedford Three cheers for Raima who, after putting in a new sim card in my phone a...

Error 14 Apple watch

Hoping someone can help, I’ve been trying for the last week to connect my watch to data I keep getting an error code 14. I have tried the helpline with no luck? The shops not very close so would rather not have to go to a store. Thanks

Darami21 by Level 1: Joiner
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My Faith in O2 CS Restored

Good morning community - just a quick note to publicly record my appreciation for all of the effort undertaken by @O2Sarah- in sorting out the shambles that was my account. Sarah rectified various issues ranging from incorrect personal details, to in...

Kiwiboy by Level 1: Joiner
  • 369 Views
  • 1 replies
  • 1 kudos

change account name

It shows on your website that to change the name on the account to ring customers services, when i called them they said this is not possible. I was waiting in the telephone queue for 20 minutes for this information, why is it on the website for me t...

why_ by Level 1: Joiner
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  • 1 replies
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Apple Watch code 14

Had to factory reset my phone, so I had to reset and pair my watch.. when I went to connect my watch to mobile network it said to phone 202 and say code 14… did this, but all the person on the other end pointed me to appple support page.. any help wo...

Mk10 by Level 1: Joiner
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Fraud team have kept my number in Limbo

After porting to O2 the fraud team have decided to cancel my account. I was not notified of this. I had to contact customer service to find out. I went in to visit a store and show ID to prove it is not Fraud! What more do you want! Now I begin the w...

Alex37 by Level 1: Joiner
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O2 360 and switchup

Hi guys im sure this has been asked already but I can’t seem to locate anything using the search. Went into one of my local o2 stores 6 weeks ago to perform a switchup only to be told I’m on 360. They stated couldn’t access my account for now and to ...

The worst service provider on earth!!

Absolutely shocking customer support. Over 6 calls now and still no resolution. Each call lasting an average 40 mins at a time!! That's almost a full days work!! I'm changing providers!! Cannot be asked to carry on with this incompetence!!

NOODLES98 by Level 1: Joiner
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Lyca leave O2.

Wonder if this will be smoother that that we have seen with Virgin? https://www.ispreview.co.uk/index.php/2023/06/confusion-as-uk-lyca-mobile-users-swap-from-o2-to-ee-mvno.html

Enlli by Level 67: Unsung hero
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  • 1 replies
  • 1 kudos