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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 48272 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38374 Views
  • 45 replies
  • 6 kudos

O2 app

O2 really needs to sort out network coverage and data services and the app is horrendous, doesn't let you top up

Ab47 by Level 1: Joiner
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  • 2 replies
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ON HOLD for 95 minutes

as the title says, ive just been hold for over an hour and a half. I didn't want to give up but I actually couldn't listen to your terrible choice of music any more. each song 7 times each is quite enough thanks.I originally planned to arrange an upg...

Anonymous by Not applicable
  • 9284 Views
  • 26 replies
  • 4 kudos

O2 shop on Oxford Street told me today my data only sim in does not allow any roaming at all.

Had troubles for a year and all account settings have roaming on but I was "unable to connect" to Orange 4G mast 300m away in France all summer and now O2 tell me that unless I pay off the contract and then change to a voice etc sim I should get a fo...

MGH by Level 1: Joiner
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  • 10 replies
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Samsung Galaxy S23 Plus 512GB - Buds for £1 HELP

Hey so I purchased by phone yesterday and received it today. The only reason I went for the phone was because of the nice offer of the £ buds but it's not in my contract and the offer is gone from the website. When i spoke to someone they said I need...

Doccy by Level 1: Joiner
  • 517 Views
  • 1 replies
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Payment through my o2 app

That's the second month in a row I've made a payment using the my o2 app.Two payments on 2 diff days and showing as pending on my bank account but overdue on my o2 app.Services now blocked.Cant talk to anyone as the queues always too long.Sort yourse...

complaints

Has anyone made a complaint to this email address, complaintreviewservice@o2.com ?If so was it sucessful

Buggyswife by Level 1: Joiner
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  • 10 replies
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