Trying to get through to O2

Anonymous · ‎10-08-2015

Why is O2 just total crap 5 times now at 15 minutes trying to get to talk to someone to cancel

this dreaded contract.

MI5 · ‎10-08-2015

Dial 202, then option 2 and option zero.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎10-08-2015

Hi there,

Be persistent as calling the cs team is the only way to cancel.

It's best to try first thing 08:30 in the morning as they're least busy at this time.

Sorry to see you leave though, is there anything we can help with?

Charlie.

Anonymous · ‎10-08-2015

You can only persist until you speak to an advisor, it's the only way I'm afraid, the best time to call is around 8am

Anonymous · ‎10-08-2015

This is bad. My contract has ended and I've tried a few evenings to call in but nobody answers and then they're shut.

I have a day off today and have been trying for 45 minutes and just keep getting cut off after 10-15 minutes.

I was ringing to go through the upgrade, but I'll ring to leave now.

Anonymous · ‎10-08-2015

used to get great service from o2 but really shocking at the moment! constantly trying to get through with no answer then when i do i need transfering

been with them 15 years! maybe time to try someone new :s

MI5 · ‎10-08-2015

Good luck. They are all as bad as each other

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎10-08-2015

Hi guys,

Sorry to hear that some of you have been struggling recently! If you do not mind, could you please post the rough time that you trued to get in contact, as well as the type of customer service it was? I'll then feed this back to the rest of team to see if things can be improved.

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Anonymous · ‎10-08-2015

Tell me about it!! Been trying for ages...
Renewed my contract with O2, BIG mistake......

Because I was "1 day" over 14 days (which I didn't know about - expected the standard 30 day cooling off period)
It seems I'm now stuck with a totally useless contract with an even more hopeless and uncommunicative company who couldn't care less for their customers any more.
O2 used to be the best.

I can get phone calls, but texts - they are taking at least a day to come through, some much longer!
As for the "mobile" internet/data that I PAY for and cannot connect to (it seems anywhere), I've been told to use my wifi........ gobsmacked......

I wish they would at least offer to cut the monthly costs in half until they can provide the service I'm paying for - as there are several masts in the area that I live, which simply do not work and haven't done for weeks.

So fed up - if I could change providers right now, I would...... really want to cancel this useless contract.

Anonymous · ‎10-08-2015

Paulb79 - Oh I'd definitely try someone new