Top searched queries; Fancy writing a handy guide? - Page 4

Toby · ‎27-09-2013

Hi guys,

As well as looking into beneficial changes on the the main community page's side bar (Of which you can find a discussion here), I'm also looking into content we can add here that will help members who are after advice on the most commonly searched topics. These change from time to time, but below are some that are fairly consistently searched:

- Unlocking you phone

- Obtaining a PAC code

- Upgrading your phone

- Voicemail

What I would like to do is to create these guides in collaboration with anyone here who would like to help create one on a popular subject, as it would be used by thousands of people and coming from a fellow member would make it really special. It could be a written guide, a video or anything else you can imagine.

I'll be handing some little rewards to those of you who would like to help and we have great potential to use these around the main O2 site itself (as well as the right-hand side navigation bar on the community front page), letting you contribute to the support pages of this giant network

Let me know if you're interested below, need some more information or if you think you could write a guide on a popular subject I've not included here.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎09-10-2013

Not seen one, not sure even O2 knows how it works

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎09-10-2013

There are pages here, but they're not comprehensive:

http://www.o2.co.uk/support/generalhelp/howdoi/voicemail901;jsessionid=6e5c35cf9c408db71e71d7336b9e2...

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎09-10-2013

Tried to pull everything together into one place http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/td-...
Let me know if it needs correction or addition....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎09-10-2013

@MI5 wrote:
Tried to pull everything together into one place http://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/td-...
Let me know if it needs correction or addition....

How about including Call Diverts into that or should they be separate?

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

I think they should go together as a supplement at the end?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎09-10-2013

OK, I'll add them in.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎09-10-2013

Just found this mistake that we reported a couple of weeks ago that says call on Pay Monthly are free to 901, they're not, they come out of your call allowance.

How much does it cost?

If you're a Pay & Go customer, calls to 901 are chargeable (see your tariff for individual prices) https://www.o2.co.uk/freesim/

If you're a Pay Monthly customer, calls to 901 are free of charge.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

MI5 · ‎09-10-2013

Done, thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎09-10-2013

Good job, I would just highlight the cost of calling when abroad as being the same as a call to the UK.

It really looks very good and easy to follow.:smileyhappy:

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

perksie · ‎09-10-2013

One more sorry.

How much does it cost - the words Pay Monthly have jumped a couple of lines.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎09-10-2013

Nice job MI5:smileyhappy:

Can I make a small suggestion?

As it leads onto and is a natural progression, how about tagging on this link at the end?

How to Lengthen Ringtime on any O2 Mobile - O2 Community

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS