General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! "Track My Order"

Hey guys, I already have an contract with O2 (which I will be closing soon), but took out another one a couple of days ago. I recieved the 'dispatched email' today (about 20 minutes ago) and says that you can track it via MyO2 under 'trackmyorder' wh...

Resolved! forum usernames / log in

What's happened with the login / registration process for the forums?I'm not a regular visitor, but I did set up a forum username a while ago to ask a question.When I tried to log in recently, I was prompted to log in to my online o2 account (rather ...

Resolved! Message sent to wrong person

Basically I sent a picture message to someone (yes, one of those kind of picture messages). It says it "couldn't be delivered at this time" but says it will be delivered when it can. I thought it would be sent to the right person (the person who's na...

Resolved! how do i cancel swype texting in my samsung galaxy

how do i cancel swype texting in my samsung galaxy mobile?

Resolved! Cannot aceess my emails on the computer

Hi folks, I cannot access my email account after I have signed in. It just wont pull up my emails at all. Is it a technical issue - how long will it take to be fixed. Been waiting a few days. I have told o2. Anyone experienced this?

Resolved! Where's the wesite feedback option?

Just had one of those website survey popups on the o2 site and would like to offer feedback, but there doesn't seem to be anywhere to do it.Would like to tell them that it's unreasonable to just expect customers they need to install a browser add-on ...

Resolved! Barred service

I am just so annoyed and frustrated by O2, I received an email on Thursday night to say that my monthly spend was £20 (I owed £70) higher than usual and if I didn't contact them to say it was ok they would cut my phone off?? I made contact on Friday ...

referrals

What has your biggest problem been when calling o2 referrals?

Pay as You Go Data Packages.

Good evening, Has any member any inkling if 02 have anything in the pipeline regarding offering a 2gb data package on pay as you go. I have a 1gb data package and seem to be creeping more and more to its limit before the month is out. Im aware of the...

Awful customer service

O2 customer service Are very Rude - un-helpful with awful hold music Everytime i ring o2 up sorted out my account i be on hold like 50mins with awful music time you need updates it :(, o2 customer service dont want to help you if you got speech probl...