General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! How often does refurb stock come in?

Hey guys, I ordered a new (refurb) pay monthly phone this morning and everything went through fine. When it came to dispatching a little later, I got a text saying it was delayed and that they would let me know when the phone was coming back in stock...

Resolved! Network Coverage they lie

If you go onto 02 site and check the Network Coverage the site lies and the maps they provide lie. Post code DL10 does not get any coverage, if you want to make a call you have to go outside far away from buildings, normally you need to go out into t...

Resolved! My rights after 3 broken phones

Currently 14 months into 24 month contract. Have a Blackberry 9380 phone. The phone had a software issue and after it crashed the in store Guru's laptop twice they sent it to be looked at. A replacement "reconditioned” phone was given a week later. T...

Phone repair service - stealing our property?

Hi all,A family member of mine with the Samsung Galaxy W on contract with O2 has been having some problems with their phone randomly turning off soon after turning it on, after sending it back to O2 for repair under warranty (phone is under warranty ...

o2 driving customers away - severe issue with contract terms

signed up to o2 last september and then was hit by the increase in january.. i signed up to the on and on contract which i have now found out cannot be changed to a lower tarriff.. this even though the tarriff i am on is now avail for £10 less a mont...

Worst service I have EVER had from any supplier of anything

I am simply dumbfounded by the lack of service provided by o2,it horrendous at best. o2 pay monthly customer,no reception half the time when out,no reception at all from my house,3g ? what that !! , unless you stay in the centre of a major city H+ br...

Resolved! Going to America

This isn't an O2 question, but rather just a phone question in general. I have a BlackBerry Z10 and have been given the unlock code for my phone. I am off to vegas on the 22nd for a week and was considering getting a SIM card over there to try and pr...

Resolved! Parental Controls

Hi, I am a 51 year old male and I live alone and nobody has access to my PC. The parental control on my O2 Mobile Broadband service requires me to use a visa or mastercard to varify my age as being over 18. I used to view specialist sites to do with ...

Resolved! No help at all

I have a contract with O2 which is ending at the end of the month which is only a couple of weeks but my phone is not working properly, I asked if it was possible for an early upgrade but I got a big fat NO. Looks like I will be going elsewhere for a...

Big Cheating by O2

Whenever I dial 800 number (which is supposed to be free) with preceeding zero, I have been advised to dial without preceeding 0 to make the calls free of cost, by O2 systemBut this month I end up getting huge bill only because of a signle 800 number...