No 3G on my new iPhone 5C

[Anonymous]

I purchased a new iPhone 5C last Friday and it arrived yesterday. I was connected to my home wifi so I thought everything was working fine. But today whilst out at college I realised I have no 3G and therefore cannot access slant form of internet on cellular which is the main reason I bought the phone! Instead I have GPRS?

Has anyone ever had this problem?

[MI5]

If you have GPRS it suggests the phone is set up correctly but you may have an issue with 3G in your location. Put your postcode in here to check http://status.o2.co.uk/

Also, just check you have 3G toggled on in settings.....

[jonsie]

Make sure you have 3G toggled on in settings.

Check your postcode for local mast problems : O2 Service Status

Try removing and cleaning sim card and rebooting phone.

Try settings>general>network>reset network settings

Also advice here : Connecting iPhone to Data Services - O2 Community

[Anonymous]

Hi.

It can take up to 24 hours for your service to settle if it's a new contract or upgrade involving a sim swap. Try turning your phone off and on. Or press the top button and home button until the apple appears and then let go.

Try ; settings , general , reset , reset network settings.

Is their any form of internet logo in your status bar near the O2 logo.

Such as 3G / e or GPRS.

Check your apn settings.

http://www.geeksquad.co.uk/articles/chapter/595-04-how-to-set-apn-settings-for-the-02-mobile-network

If no joy then ring O2 on O2 Customer Services. 202 for Contract >4445 for PAYG>8002 for Business to have your account checked.

[MI5]

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@Anonymous wrote:
Is their any form of internet logo in your status bar near the O2 logo.

Such as 3G / e or GPRS.

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Yes, GPRS 

[Anonymous]

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@Anonymous wrote:
I purchased a new iPhone 5C last Friday and it arrived yesterday. I was connected to my home wifi so I thought everything was working fine. But today whilst out at college I realised I have no 3G and therefore cannot access slant form of internet on cellular which is the main reason I bought the phone! Instead I have GPRS?

Has anyone ever had this problem?

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Did you have a non-iphone before this on O2?

If so your settings will be wrong (using non-iphone data addon)

You can either:

1) Ring o2 and have them switch your data bundle to the iphone one

2) CHange your APN to mobile.o2.co.uk in place of idata.o2.co.uk

Option 1 is best as it also gives you tethering (mobile hotspot) and visual voicemail.

[Anonymous]

Hi Sophie_p

Did you get sorted ?

[Anonymous]

No I haven't yet, I left it 24 hours as some people suggested but I still have no 3G anywhere (I've travelled over 20 miles and there's none anywhere) I've tried everything people have suggested so I'm going to ring O2 in a bit, I've not been on O2 or had an iPhone before so I'm new to this. Hope they get it sorted later over the phone

[jonsie]

If you don't get anywhere with this then I would strongly recemmend booking a Genius appointment at your nearest Apple store to get the phone checked out. Failing that, think about returning the phone as you are still within the 7 day happiness period.