on 15-09-2016 19:08
on 15-09-2016 19:08
Douglas Adams got it right, It is not the question which is imporant, but the answer. And so o2.
Her I am in Greece. I got my pin wrong tryin gto access my voicemail and had to try to reset it. The automatd service asked for the answer to my security question. Like most people, I have several dozen security questions - most of which require different answers as the question is forced by the 'service' provider. But I didn;t know what the question was so I could not answer.
Now I am locked out and need to speak to customer service to reset my voicemail. But now I hav eto wait for them to answer and the sun only shines for so long - even in Greece.
Has nayone ever thought that this is not hte best way to get the customer to prove who he is? Under what cisrcumstances am I not me?
on 15-09-2016 20:15
on 15-09-2016 20:15
15-09-2016 19:25 - edited 15-09-2016 19:26
15-09-2016 19:25 - edited 15-09-2016 19:26
Frustrating but it's called security. O2 wont have a clue who you are. You could be someone who has picked up a phone left in a bar in Greece. It's for your own protection....
You could borrow a phone and ring customer services.http://www.o2.co.uk/contactus
(numbers if calling from abroad are in that link)
Veritas Numquam Perit
on 15-09-2016 20:15
on 15-09-2016 20:15
on 17-09-2016 16:01
Calling customer service is pretty pointless - it takes far too long to answer and there are better things to do on holiday. And asking what your answer to an unknown question is not security. Forgive my directness, but it is stupid. If the question had been 'what was the name of your first pet' or something then I could have answered, sifting out the context for o2 from the dozens of other security questions that the typical user is required to answer. Asking 'what is the answer to your security question' is pretty pointless.
on 17-09-2016 16:02
Thanks - that was helpful, though I had already discovered that the reset number cannot be called from Greece.
on 17-09-2016 16:19
on 17-09-2016 16:19
@Anonymous. You asked for advice and I gave it. I can assure you that phoning C S from abroad is not 'pointless' as you state. I travel abroad frequently and have had occasion to ring CS twice. I forgot my password and the advisor gave me a hint. If the reset does not work and you need help only CS can advise you further.
Veritas Numquam Perit