Thanks O2

[Anonymous]

Big thanks to O2

They ported my number over when they said they would and it was all done in under an hour - Top notch!

Add this to the excellent deal I got on my contract I couldn't ask for more

[perksie]

Nice one Derek, welcome to the forum.

[Anonymous]

Thanks buddy

[Anonymous]

Well I was a happy camper until just now.

It appears that because I have ported my old number over I am being denied the use of other services that are available to other O2 customers such as Blue Book and Cash Manager.

I am being told when I try to sign up that I do not have an O2 number and that those features are for O2 customers only.

I have fired off an email to O2 customer services to find out why this is and if they can rectify the matter.

[perksie]

I get a feeling because you're a bit new your number isn't showing on the system yet.

Give it a couple of days it should work, I ported in from Virgin and it was ok.

[Anonymous]

As perksie says you will have to wait for a couple of days for your number to be recognised as an O2 number.

[Anonymous]

OK I am starting to get really annoyed now.

I heard back from O2 support about the email I sent them about not being able yo use Bluebook and Cash manager and it seems that the person who replied failed to even grasp what I had written in the email let alone help with the problem.

On top of that I can no longer log into my O2 account anymore, it now says my user name and password are not recognised, the very same user name and password I have been using with no problems since I signed up with O2.

I sure hope this is not a sign of things to come or I will be leaving O2 faster than I joined

[Anonymous]

I know how it is when you get something new and want to explore everything all at once, and change things.
Its best to slow down and let things catch up with you while you learn how they work.
In my experience the email team are quite good so its disappointing they didn't understand what you were asking. Fortunately, you can use the procedure detailed in the email, to get a 'second opinion'.

[Anonymous]

Hi,

Thanks for the reply

I hear what you are saying, I will give it a few days to see if things start to catch up with each other and then take it from there.

The email response was pretty disappointing considering I had been very precise in what the problem was, they told me to follow certain steps which I had previously told them I had already done and it wasn't working.

I sure hope that this isn't indicative of things to come, my experience of O2 has been top notch up until this point.

[Anonymous]

As we've said it does take a few days for the system to recognise this new number as being an O2 number so that explains why you cannot sign up for Bluebook or the moneycard.

As for signing into myo2, because your number has changed it will need updating, most of the time it does do it automatically but sometimes its not the brightest of things and forgets to. Give customers services a call on 202 (completely free) and ask them to update a system called "CRM" with your new number, once this has been done you can then log in. I would almost be tempted to say once this is done, you should be able to sign up to moneycard and Bluebook