Just wanted to say a very big thank you to Jaret, a customer service rep in O2 who I spoke to over the phone today. He was very kind, patient, answered all my questions in simple terms and was very empathetic. To be honest, I haven’t had the best experience with a lot of the O2 staff both in their physical stores and their phone customer service reps but Jaret was exceptional. Wish you the very best!
If only the OP didn't delete their account so soon after 😅! We may have some difficulties finding Jaret without further details, but I'll speak with Martin.
