Re: Terrible service trying to get a PAC Code

Anonymous · ‎25-01-2016

Does anyone think O2 has a policy of keeping customers waiting so long for their PAC Code (the code you need when you cancel your contract) in the hope they'll just get fed up and give up trying to cancel their contract? I've been waiting over an hour on Live Chat, having been through all the security checks and fielded all their questions about why I want to leave, and then I get the silent treatment. I know for a fact I have had no interruptions to my connection. Is this cynical or just poor customer service? I've taken a screen grab of the conversation to send to them.

Anonymous · ‎25-01-2016

Call cs on 202 if chat isn't working out for you

you our can also complain here

http://www.o2.co.uk/how-to-complain

MI5 · ‎25-01-2016

Live chat can be problematic at timesbso maybe beat to call CS.
To avoid long queues when calling try between 8 and 8.30am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎25-01-2016

@TobyFeedback - Would be good to be able to request a pac on myO2. If O2 needed to speak with us, say to try save us, security etc CS could ring us?

Current Phone: Sony Xperia XZ Premium

MI5 · ‎25-01-2016

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎25-01-2016

What

It could happen...

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎25-01-2016

CS ring customers

your having a giraffe

Curr946 · ‎25-01-2016

@Anonymous wrote:
CS ring customers

your having a giraffe

Yeah, your probably right... but its good to dream

Current Phone: Sony Xperia XZ Premium

jonsie · ‎26-01-2016

They've no need to call because YOU have to call them, can't see that changing anytime forever

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎26-01-2016

Hi @Curr946,

Thanks for the feedback! Any and all suggestions are welcome any time :). If I hear of any changes related to this, I'll let you know. Have you seen a similar system used in another company out of interest?

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