Tell me the Old, Old Story

[Enlli]

This comes as no surprise to the regulars on here.

Perhaps those with similar problems write Anna Tims at the Guardian 

https://amp.theguardian.com/money/article/2024/jul/23/cheap-virgin-media-o2-volt-broadband-deal-came...

[Oxonian]

It is really sad @Enlli that it takes the intervention of a national newspaper to get VMO2 to resolve the issues experienced by TM and CB ; whilst other customers continue to hit their head against the proverbial brick wall. 👍

[pgn]

Ah, that great sense of customer care shown by VMO2!

So much for a duty of care for those who place their trust in a company, hoping the company will do things right - the scant disdain VMO2 has for the impact its debt collection actions have on a person's future ability to apply for and get credit is shocking.

VMO2 care not one iota for anything except to get their mitts on people's money, come hell or high water. There must be another way...?

A few more staff in their accounts reconciliation dept, maybe? 🤔