Tariff increase

[Kev11]

Just received a nice email saying the monthly cost of the handset is rising by 13% due to the rise in inflation. 

Good job this is mirrored by my 13% increase in wage…oh wait 😐 

Done with O2 once this contracts over 👍🏻

[jonsie]

Couldn't agree more @ekyaJ 

Defending the indefensible

[gkr]

Time for me to switch I think. Been with 02 26 years now but just been to lazy to move. Wife and son are with Tesco - same tariff with them would save me £125 a year.

[Enlli]

Just to say Tesco have introduced a yearly rise for new customers in line with O2s

[Upgrade_Guru]

Hi Kev, the monthly cost of the handset will not be increasing, it will be the air time tariff, the monthly repayments of your handset are fixed for the duration of your contract.

o2 employee. If you'd like to discuss this further call customer service free from your o2 mobile on 202.

[Enlli]

@Upgrade_Guru That only applies on refresh tariffs where there are 2 distinct charges. There are still people where the handset and airtime form a single bill.

[Upgrade_Guru]

A 24m standard contract is a combination of the bill and the device, it all just counts as a tariff, you receive an airtime bill on a standard contract, the air time will increase by the RPI 

[pgn]

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@Upgrade_Guru wrote:

A 24m standard contract is a combination of the bill and the device, it all just counts as a tariff, you receive an airtime bill on a standard contract, the air time will increase by the RPI 

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As @Enlli said above, @Upgrade_Guru:

There is the Refresh Plan, which is what you get when you take out your O2 Contract directly with O2, and which consists of an Airtime component (which increases by RPI of 13.4% + 3.9% this year if it was taken out after 25-Mar-2021) and a Device Plan component, which is unaffected by the RPI increase above.

Then there is the SIM-Only, SIMO, and the non-Refresh, or Standard tariff (what you get from a 3rd party reseller, eg affordablemobiles or mobilephonesdirect, etc) where Device and Airtime costs are bundled together into a single monthly amount, the entire value of which will rise by 13.4%(RPI)+3.9% this year.

It's all about the terminology - and O2 has a Price Change calculator, link below, that helps you understand what the RPI increase is going to do to your monthly bill from O2: https://www.o2.co.uk/prices

These things are confusing enough for people who just buy what they think is a great phone at a just-about acceptable price, only to find they are paying more than they thought after the April RPI increases are applied.

[madasaf1sh]

@pgn 

Bit worried the "o2 employee"  doesn't know the different types of contracts on offer to consumers, god help us if it comes to business and enterprise customers  

[MI5]

Not surprised at all based on what we see here.

[Enlli]

Yes, but they are a guru. And we all know how that worked out 😉