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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 42794 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 34730 Views
  • 45 replies
  • 6 kudos

Bad customer service

Well I think after yesterday's experience with customer service O2 need to look at the way to do it.After nearly three hours on the phone, being pushed from one department to another, and being cut off three times and did they ring me back did they h...

Neil61 by Level 1: Joiner
  • 792 Views
  • 3 replies
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Apple Watch with Android

Hi. When my iphone was out of contract, I upgraded to the Iphone 12Pro but had problems with it dropping calls constantly so it went back and they sent me another one which had exactly the same problem. Like a child having a tantrum, I decided to cha...

ElaineG by Level 1: Joiner
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  • 3 replies
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Poor 4g coverage n Costa BRAVA Spain

Anyone else experiencing poor 4G coverage in Spain? It seems impossible to download any photos, newspapers etc Any hints or tips would be appreciated. O2 say it might be because the area is busy but surely a company of this size should be able to cop...

O2_Alert text message, scam?

Hi all, not sure where to post this or whether I’m just over cautious, but having been with o2 for the past 9 years I’ve never had a text like this:You've been sent a media message from +447947377638. View it at www.o2.co.uk/m/ by typing in your mobi...

F56JCW by Level 1: Joiner
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  • 12 replies
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Gambling

Why can I still gamble when iv put age restrict on my phone

Silent by Level 1: Joiner
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  • 2 replies
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A Tip for iPhone Users

I'm not one, but I saw this article in a newsletter I get and thought it might help those who are.How to clear cache on iPhone and instantly speed up your smartphone - CNET

Bambino by Level 86: Prestigious
  • 552 Views
  • 1 replies
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Phone number spoofed

my friends have been telling me that they have missed calls from me. Those calls are not in my call log.I changed my number to end the issue. Only to have a friend asking 1 month later if I called them.I cannot keep changing number not only will O2 c...

Guide Update Request: Conference Calling Hints and Tips - Avoiding Call Charges

Looks like we've lost the "Skype" icon in this guide - any chance the guide could be edited and the new Skype Icon dropped into place, please, @Martin-O2 or @TheresaV or @LukasB ? Conference Calling Hints and Tips - Avoiding Call Charges https://comm...

2021-08-08 12_33_53-Brand Guidelines - Skype.png
pgn by Level 77: Grand Master
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  • 6 replies
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Galaxy 4 watch and o2

Hi, so was tbinking of getting a Samsung Galaxy 4 watch from Samsung £409 for watch with 4 g rang o2 to ask if i can share my data that i have on my phone with watch and told no must take out another contract for £5 per month. Think this is unfair as...

Phil5092 by Level 1: Joiner
  • 1028 Views
  • 3 replies
  • 0 kudos