General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 insure won’t return my phone that’s currently with Dpd

I have a Samsung s21 ultra that is 2 month old. Unfortunately I cracked the screen so I claimed for the first time on O2 insure. I was advised that they did not have my phone in stock offered me a cheap Chinese phone with no google and I refused. If ...

Aeriel Direct

Cold called off these, who have partnered with O2, there is apparently no cooling off period. Which wasnt told about. I'm fuming

Recalling O2 Phone Call Log

Hi! I have recently upgraded with O2 and was offered a discount by the upgrade team member I talked to. Since then my discount hasn't been taken off and customer service seem to think O2 can't offer the discount I was given. Is there any way they can...

S21 vs pixel 6

Hi all I just got the s21 and the pixel 6 delelived I will be trying both phones and send one back but the question is what one would u try first I picked up the pixel cos it had a glass back and no a plastic one on the s21 so I'm unsure what to try ...

Ordered Apple Watch Series 7 SS!

After having a stainless steel series 4, then a titanium series 5 i foolishly went back to aluminium series 6. I was more used to the durable material and screen so took less care when throwing my arms around. This has lead to scratch heaven! Out of ...

02 Service

After 1st taking out contract with 3 with promise of 99.9% coverage which turned out NOT TO BE THE CASE due to my current accommodation being in a signal"Blackspot" which meant calls dropping out unless standing outside...After countless emails & tel...

To the genius's at o2 marketing.

Here's a cool little promotional idea...When you offer 6 months free Apple music with iPads........don't send the code through o2 priority.9 times out of 10, customers don't realise iPads will never receive the priority confirmation text, nor will th...

TERRIBLE SERVICE !!!!!!

I have been an O2 customer for a couple of years now and have a contract for my phone and my wife's , I have been trying to contact o2 for weeks now regarding the terrible reception I am getting which is basically rendering my phone useless for 50% o...

Awesome James Walker

We have had an amazing experience today and would like pass our appreciation of the superb customer James Walker has given us. I would hope this message gets to his manager to show our appreciation.I would like to commend james Walker our ipad and ph...

Bryn

I would just like say thank you to Lindon for dealing with my issue with total professionalism I came off the phone feeling valued you are a credit to the company