Solved: Re: Stole phone - disgraceful options from 02. Be ... - Page 2

Anonymous · ‎13-01-2013

Having your phone stolen (iPhone5) is bad enough, but when you learn that you cannot replace your phone without signing up for a NEW contract, the whole episode is made even more painful.

Yes, you still have to keep your existing contract. You have to run 2 contracts at the same time - or pay an early termination fee to end your existing contract. In my case this would be £600, one customer service rep has told me (the other one said she couldn't tell me and I'd have to go through to renewels!). So, let's say it is £600, it would be that, plus the full cost of a new phone, plus the cost of a new contract! Absolutely ridiculous!

I have been a loyal customer for over 15 years. I am completely stunned that I am unable to simply BUY a new phone to replace one that has been stolen.

All this because I didn't take out THEIR insurance. Funny that. If I HAD taken out their insurance, magically they would have replaced my phone with no other outrageous obligations.

What's even worse is that 02 also don't realise that this disgusting approach from customer service leaves me in a position to leave them and go to a new provider. How short sighted is THAT?!!!!!!

Anonymous · ‎13-01-2013

Thanks for this suggestion - are you saying that I could use my 02 sim in the Apple phone? If so, that's what I'll do 🙂

perksie · ‎13-01-2013

@Anonymous wrote:
Thanks for this suggestion - are you saying that I could use my 02 sim in the Apple phone? If so, that's what I'll do 🙂

Any phone you like.

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adamtemp64 · ‎13-01-2013

Yes you just by from apple sim free and put your replacement sim in all on your old contract.

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Liquid · ‎13-01-2013

Indeed you can:)

Buy yourself an unlocked one while your at it:)

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Anonymous · ‎13-01-2013

Yep, that's what I'll do, thanks to advice from Adamtemp6.

Pretty awful service from O2 though.

jonsie · ‎13-01-2013

That was hard work:smileyhappy:

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Bambino · ‎13-01-2013

You do not have to take out a second contract if your phone has been stolen. If your insurance will pay for a new phone, you can buy one sim free from Apple and O2 will supply you with a new sim card on your existing contract.

And now that I've written that I see that it has already been explained.

I DO NOT WORK FOR O2

MI5 · ‎13-01-2013

More dentistry

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Stole phone - disgraceful options from 02. Be warned.

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