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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 44176 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 36055 Views
  • 45 replies
  • 6 kudos

Problem with delivery/upgrade ? Read it !

Hi. I ordered new phone on 29 november. It was upgrade. On monday i took day off to go to shop to collect device - as i supposed to do. There wasnt delivery - i did get at monday 16:20 text message that delivery coming tuesday to shop. I took second ...

Paw2 by Level 1: Joiner
  • 1309 Views
  • 13 replies
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Price Rise 2025

When playing around in MyO2 I came across the followingMonthly price of your Airtime Plan will increase each year from your April bill.Please refer to your current contract form for details of this increase.Excludes Essential Plan. So I looked up my ...

Enlli by Level 69: Guiding Light
  • 435 Views
  • 4 replies
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O2 Is The horriblest network in the UK!

O2 is the worst network in this country! The constant call dropouts and bad line quality are beyond frustrating. It’s impossible to have a proper conversation without the call breaking up, the line being muffled, or disconnecting altogether. Whether ...

Incorrect credit file entry vs O2 vs Mortgage

I am a first time buyer and in the process of applying for a mortgage via a broker. I was asked today to provide my credit file/report which was done and it showed all the information Experian, Equifax and Transunion have for me.It was brought to my ...

MyO2 account limitation and Apple Watch

Probably something that needs to go into the Activate Apple Watch Guide @Dave-O2 - in some form? https://community.o2.co.uk/t5/How-to-Guides/Apple-Watch-FAQs-amp-Activation-Guide/bc-p/1778454#M3283 And thanks, @SteveC1 - glad it got sorted once your ...

pgn by Level 77: Grand Master
  • 108 Views
  • 1 replies
  • 1 kudos

Recommend a Friend

Very surprised to find there is no option or reward for bring a new customer over to 02. Even more surprised that the concept was not understood by the chat person!

Iestyn by Level 1: Joiner
  • 111 Views
  • 2 replies
  • 0 kudos