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Slow data when travelling

Anonymous
Not applicable

on ‎31-05-2017 10:08

on ‎31-05-2017 10:08

Hi,

When I travel in Europe I never get 4G... only 3G but incredibly slow... so painfully slow that I can't even usually download WhatsApp pics. I hear other networks give great fast 4G to travellers. Can someone please explain why the speed is so slow abroad?

Kind regards

Josh

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Cleoriff
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on ‎31-05-2017 10:10

on ‎31-05-2017 10:10

O2 has no 4G roaming agreements with any countries abroad. The best you will get is 3G and thespeeds are awful

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Cleoriff
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on ‎31-05-2017 10:12

on ‎31-05-2017 10:12

Just to add some info on Roaming with O2 as from June 15th https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Roaming-Changes-from-15th-June-2017-quot-PAY-AS...

Link to contract phones included

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MI5
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on ‎31-05-2017 10:15

on ‎31-05-2017 10:15

O2 do not have any 4g roaming agreements and they also only buy very little bandwidth from the roaming networks, so all O2 data roaming is slow.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎31-05-2017 10:16

on ‎31-05-2017 10:16

Duplicate post here https://community.o2.co.uk/t5/Other-Products-Services/Slow-data-when-travelling/m-p/1053434
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎31-05-2017 10:57

on ‎31-05-2017 10:57

Will this change come 15th June? or are we destined to continue with dial up speeds? Crazy

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jonsie
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on ‎31-05-2017 11:01

on ‎31-05-2017 11:01

It's highly unlikely to change but we won't really know until after the 15th.
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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