Shocking O2 Im Disgusted With You - Page 2

Anonymous · ‎09-12-2012

I had had a contract with o2 a few years, so decided to upgrade on 17th Sept to iPhone 5. The same week I was made redundant, so contacted o2 who told me to return to my local Carphone Warehouse store. I did this and received a refund on 24th Sept.

I then began to get calls from o2 saying I had not taken ut back, so had to visit Carphone Warehouse store, complete over a dozen on line chat transcripts and finally contact Carphone Warehouse direct who confirmed I had returned it. This despite my bank statement already showing I had been refunded by Carphone Warehouse.

I spoke to my solicor and was told to ask o2 for a written apology and compensation, this I got on 1st October with £276 compensation paid directly into my bank.

All done and dusted you may think?

No, yesterday I got a FINAL DEMAND asking for the full money of the contract I never took out, returnining it within 14 days. I have spoke to o2 again, this time they have no record of the phones return yet again and have no knowledge of an apology they made or a refund they gave.

I've been to see my solictor again and due to my ill health is going to prosecute o2 for harrassment.

As well as this, for the third time Ive contacted BBC Watchdog and Ofcom.

I have never ever known service or corruption like this. I have a job as a chemical engineer now and earn £30k per year, but the only time these inept people will see my bank account is when they are forced to give compensation again.

I won't be settling for what ever they offer this time, I will leave it to the court to decide.

Anonymous · ‎09-12-2012

Thanks all.

Sheepdog, the contract was with o2. What they did however, was send one from Carphone Warehouse due to their low stock of iPhone 5.

I'll let you know how this all pans out. I have been told I will get a call from them tomorrow, so I'll get back to you then.

Anonymous · ‎09-12-2012

@Carldvs,

Not sure you are grasping what people are saying to you, not that it surprises me.

Anonymous · ‎09-12-2012

tried to convert to pay as you go from pay monthly, reverted to web talk what a waste of time got trerminated

MI5 · ‎09-12-2012

@Anonymous wrote:
tried to convert to pay as you go from pay monthly, reverted to web talk what a waste of time got trerminated

I'm sure there was good reason for your trermination

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Liquid · ‎09-12-2012

Erm is this the same person under two nicknames?:/

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

Anonymous · ‎09-12-2012

bet it is, the op needs to chill out & let the events tke their course & let the lawyers do their jobs instead of hassling people

sheepdog · ‎09-12-2012

Or it's a thread hi-jacker. Either way I suggest our Community leaders lock this thread before it expands into something away from what the OP started.

jonsie · ‎09-12-2012

Well it's all getting rather confusing. Didn't know O2 had resorted to terminating people now

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎09-12-2012

im completely lost now

Anonymous · ‎10-12-2012

This has now been sorted after a call from o2 complaints. o2 web chat had no idea of what o2 customer services did which is strange. A proper lack of communication.

Anyway, ive been told to ignore the FINAL DEMAND and got the managers name and reference number.

Now comes contacting legal parties to advise them to go no further. No point dragging it out I suppose, I was just so angry yesterday when the Chat said I owed this money.

Resolved now, so I'm happy enough.

Thanks to all who helped