Solved: Shocked! Purchase of nearly new phone - Page 2

Anonymous · ‎14-12-2016

I have purchased a nearly new phone from o2, this a phone for my son. I have discovered that the sim they have given me is still in use or only stopped 3 months ago! What is going on?

The phone was rang 3 times by a woman who said it was a friends phone and asked me where I bought it from when I rang the number back. When I said o2 she was very surprised and promptly out the phone down.

to say I'm worried is an understatement

has anyone else had this problem?

Customer services were very unhelpful

also same contract I was promised 20% off extra line, still hadn't happened and again no one seems to know what I'm talking about

not happy and extremely concerned

Cleoriff · ‎15-12-2016

Veritas Numquam Perit

MI5 · ‎15-12-2016

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎15-12-2016

@MI5 wrote:
No one was suggesting the sim had remained active.
It's the fact that the number was recycled too quickly that is the issue.

Very true, and must admit that I jumped to a conclusion based on the phone being "recycled" and Anovo's previous history...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎15-12-2016

I very much doubt the original owner of the number was still paying their contract so it must have been cancelled originally.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.