O2 are currently aware of serious security breaches on there system. Customers are unaware that o2 haven’t currently ceased to deal with a third party outsourcing company, however this company still have o2 customers details. I’ve had a security breach on my account since the 24/07/21. I’ve had 6 failed callbacks from Customer Service Managers, the customer service advisors are useless, few staff are competent at best. O2 are currently in the process of trying to obtain or claw back if you like this information.
I was made aware of this when I contacted customer services on the 24/07/21.
I had someone ring my o2 number claiming to be from o2, they knew all my details, even offered me 40% on two of my four numbers I have, they sent me a text message, from what I believed was o2 to confirm the 4 digit pin so I could accept this offer. It was a scam and someone had fraudulently obtained my details due this third party.
I’ve continually tried to resolve this issue and I’ve had my whole o2 app and until recently my online account locked. I still haven’t had any explanation or apology from o2, each time I call up I have to re explain myself and I’m then told a manager will call me back within 24 hours. This never happens and I’ve now waited nearly 2 months and absolutely no one has bothered to contact me.
What an absolute shambles this company is, I asked for the issue to be directly passed to Head office, only to be told I had to do this myself.
