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Scam charges

Dc5
Level 1: Joiner
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Dear o2, I am regularly being scammed into paying 60p a time for calls I’m not making. This occurs because a notification appears on my screen to say I’ve missed a call. (An 08. … number) I click on it and it automatically calls it without giving me a choice - charging me 60p a time.I’m sure you are already aware of this scam. I have already complained but had no response. This is well within your control to sort out. I’m blocking each new number which tries this and trying to avoid clicking on notifications. But this defeats the point of having notifications. Please sort this out. I’m thinking perhaps this is one for Martin Lewis to sort out. Thank you much appreciated. 

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jonsie
Level 94: Supreme
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It can take 10 working days for the complaint review service to get back to you

Use the Resolver site for a better and quicker response

Resolve your O2 Complaints for free | Resolver UK

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MI5
Level 94: Supreme
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@Dc5 

You need to swipe the notification away, not click on it.

O2 can't work your phone for you - you need to learn how to do that.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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