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Scam Phone Call

Anonymous
Not applicable

on ‎25-09-2017 20:01

on ‎25-09-2017 20:01

Had a call today from ‭028 9583 9978‬
Belfast, Northern Ireland.
Male caller said he was from o2 and could give me a better deal on my phone plan. He knew my name, my phone number and address. The deal sounded good but when he asked for my bank details I declined and ended call. Believe this was an attempt to get my bank details. For info.
I have been trying to find away to inform o2 but cannot find away if doing it and when I have got through to people at o2 they weren’t interested, just said that’s not their department. Not very helpful at all.
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Anonymous
Not applicable

on ‎25-09-2017 20:11

on ‎25-09-2017 20:11

Hi @Anonymous maybe our community admin @MercedesS @Marjo @Martin-O2 can feed it back to o2

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Anonymous
Not applicable

on ‎25-09-2017 20:26

on ‎25-09-2017 20:26

That would be good!
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Anonymous
Not applicable
In response to Anonymous

on ‎25-09-2017 20:38

on ‎25-09-2017 20:38

@Anonymous They will be online tomorrow so it should reach o2 then hopefully 

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Cleoriff
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on ‎25-09-2017 21:32

on ‎25-09-2017 21:32

@AnonymousCommunity help guide here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Are-you-fed-up-with-spam-calls-and-texts-Follow-these-steps-to/m-p/386364#M37293

You did the right thing refusing to give bank details . Never ever take out a contract from any cold caller.

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎25-09-2017 21:35

on ‎25-09-2017 21:35

No doubt a trusted partner, most of which are not to be trusted at all!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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‎26-09-2017 09:29 - edited ‎26-09-2017 09:39

‎26-09-2017 09:29 - edited ‎26-09-2017 09:39

Cheers for the mention @Anonymous wink

 

@Anonymous Thanks for taking the time to report this call. It could well be that this call was official but you did the right thing by being cautious. I'll pass this on to the rest of the team to confirm if it's legitimate or not. If I need any additional information I'll drop you a PM. 

 

 

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