Samsung z fold 4 issues

[DjTagsta]

I have had 5 of these phones all with the same problem. Unable to get signal. For data, call and texts. I have to flight mode my phone 100 times a day. The current phone isn't even 2 months old. 

I call customer service and they ask me to send the phone off for assesment. So in a 12 month period I have had over 25 days without a phone because of repairs. 

I have explained and sent evidence in to prove this problem and still no replacement that works. Been with 02 over 10 years and trust me when I say, I am leaving as soon as the communications ombudsman resolves this issue. It's disgusting to take my money for the poorest service from anyone I have ever dealt with. 

The cheeky ****** asked me to upgrade as well, while I was on the phone for another repair assesment. You can ****** right off 🤣 

[Bambino]

@DjTagsta Have you contacted Samsung about your issue? They may be able to help where O2 can't:

Product Help & Support | Samsung UK

[Oxonian]

@DjTagsta 

Is this a handset problem, a SIM problem or a signal problem ? 

You could review :-

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

It could be worth trying your O2 SIM in another handset, and even popping into an O2 retail store to swap your SIM. You could also try a PAYG SIM from another network in your current handset to narrow down whether the issue is handset, signal or SIM-related. 👍