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Samsung 10 - Cuts Off In Conference Calls

BMO
Level 1: Joiner
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‎13-05-2020 10:15

‎13-05-2020 10:15

I am currently working from home. I join conference calls and intermettently I am cut off the call. It just drops and I have to dial in again. It seems to happen every 8 minutes or so.  This morning I was on a 45 minute call and cut off 5 times. It has happened intermettently over the last few weeks. I have a wifi connection although signal not as strong as other areas of the house. Any advice welcome, solution or next step. 

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gmarkj
Level 66: Unequalled
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‎13-05-2020 10:28

‎13-05-2020 10:28

Try cleaning the sim card in case there is a problem there.
Are you using WiFi calling or normal mobile network?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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‎13-05-2020 10:47

‎13-05-2020 10:47

Landline?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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