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S21 Promotion - 02Recycle

Catherinef
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Hoping someone can help.  I've just upgraded and S20 5G to an \S21 Ultra and there is an offer of an extra £150 when your trade your old phone via 02recycle.  

 

I've tried to enter my order no into the promo/voucher code and I'm getting the message that the code isn't valid.  Sadly customer services weren't able to help and suggested i contact 02recycle on Monday.

 

Has anyone else had this issue and/or does anyone have any advice?

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MI5
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@Catherinef 

Sometimes takes a few days of using the phone for the system to register it, but if not, call back and see if you can get more help from someone who can be more bothered than the last prson you spoke to.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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MI5
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Also, you need to use the full order number starting ms-********
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 6
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Catherinef
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thank you for this. Yes I did use the ms prefix.
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MI5
Level 94: Supreme
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Let us know how you get on.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 6
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Bambino
Level 77: Grand Master
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@Catherinef O2 Recycle doesn't have the best of reputations. Case in point the post below:

Re: 02 recycle - O2 Community

There have been many other horror stories over the years. Just something you might want to think about.

I DO NOT WORK FOR O2



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