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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Community Manager
  • 2524 Views
  • 30 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 6593 Views
  • 35 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 19448 Views
  • 101 replies
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DNSSEC www.dnssec-tools.org with 8.8.8.8

Well I can't make heads or tails of this Community layout in where the boards are so here goes. So I've got a 4G Dongle this it mostly a backup connection to my ISP virgin media I've been trying to work out a problem with dnssec and the test at www.d...

Anonymous by Not applicable
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  • 62 replies
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is o2 trying to con us

I have recieved a letter saying that will will now be charged for late payments. Now let me set this up so its understandable. o2 have mucked about with my direct debits so much now that both i and my bank refuse to allow them to use this service on ...

Anonymous by Not applicable
  • 3612 Views
  • 16 replies
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Come on o2

Can honetly say i am very dissapointed with my live chat today ! , contacted them as due to upgrade in 2 weeks .Wanted to cut down monthly bill and adjust tarrif. O2 deal Looked at Lumia 640 firstly got told O2 dont offer that phone ( its already in ...

Anonymous by Not applicable
  • 1780 Views
  • 5 replies
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Reward nominations for July 2016

Hey guys, For those that don't know each month we ask the community to nominate any posts or threads that made a good contribution to the community. Things like guides, reviews or general contributions to the community that you feel have really made ...

Martin-O2 by Community Manager
  • 1384 Views
  • 12 replies
  • 0 kudos

Uxbridge Retailer

As customers we rarely take the time to talk about good service. Everytime I visit the Uxbridge retailer this happens. I had an issue with my phone and popped in today. I was acknowledged straight away and seen within 5 mins on a busy Sunday. Ozzie w...

Anonymous by Not applicable
  • 1713 Views
  • 6 replies
  • 1 kudos

tech: handy hint(s)

Password(s) Because I come from a traditional clerk / typist / receptionist / telephonist work background I do have things to bring to the table, even though I shall always be a tech novice = no probs From the beginning of using the old tower system ...

Anonymous by Not applicable
  • 2844 Views
  • 10 replies
  • 0 kudos

can't find my messages

I've just had an automated message telling mythere is a message for me on MyO2 but I don't know where to find it on here. The dreadfull website is one of the many issues causing me to cancel my data contract, I still have two other devices with O2 bu...

Anonymous by Not applicable
  • 2382 Views
  • 8 replies
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Resolved! International Roaming stopped working

Hi,I have been abroad in Australia but my international roaming has suddenly stopped working after over a week. It has previously been working very well. I've double checked my account and all seems to be in order. Can someone advise?Thanks

Anonymous by Not applicable
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  • 2 replies
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We can again see how o2 is doing

Since telefonica announced it would be integrated into the accounts the latest data is now available https://www.telefonica.com/documents/162467/51547305/rdos16t2-eng.pdf/72a3a702-49f4-40da-a2ae-ff0e86265676 page 30 onwards for those interested in th...

adamtemp64 by Level 66: Unequalled
  • 873 Views
  • 3 replies
  • 0 kudos