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Rootmetrics mobile survey

gmarkj
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Oh dear. Not good news - o2 comes last in survey of the big 4 networks.

Apologies for the source: http://www.dailymail.co.uk/money/bills/article-3768830/Best-worst-UK-s-Big-Four-mobile-network-provi...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 1 of 36
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Beenherebefore
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Great, you can get our Unlimited Fibre 76

Estimated download speed range*

68.72Mbps to 76Mbps

 

Minimum guaranteed download speed**

63.80Mbps

Estimated upload speed range*

20Mbps to 20Mbps

 

 

Price:

£28

a month

 

  • + £0 a month line rental, 18 Months agreement
  • + £49 one-off fibre connection fee
"My life is a facsimile of a sham"
Message 21 of 36
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viridis
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@Anonymous wrote:

Doesn't surprise me either. The signal in my area has gone from excellent to not satisfactory in the last few months even though reporting an obvious fault comes back as nothing wrong 


This is what I'm finding round here, used to get strong signal and excellent dl speed, floats at 1-2 bars now and less than 10Mb/S 

Message 22 of 36
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viridis
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@jonsie wrote:

Those with no network or poor coverage will soon have their prayers answered though.


Yes, I was a bit surprised by that tbh.

Message 23 of 36
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MI5
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@Beenherebefore wrote:

Great, you can get our Unlimited Fibre 76

Estimated download speed range*

68.72Mbps to 76Mbps

 

Minimum guaranteed download speed**

63.80Mbps

Estimated upload speed range*

20Mbps to 20Mbps

 

 

Price:

£28

a month

 

  • + £0 a month line rental, 18 Months agreement
  • + £49 one-off fibre connection fee

There is also a £60 line installation cost if you don't already have a fibre cable but even so will give a good saving after the initial outlay.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 24 of 36
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Beenherebefore
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I think the £60 is if you don't already have a compatible landline, i.e.  BT or Sky s if you have Virgin then the £60 applies or if you want a new connection.

"My life is a facsimile of a sham"
Message 25 of 36
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MI5
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Why wouldn't virgin be compatible?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 26 of 36
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Beenherebefore
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BT Infinity equivalent is currently for a 12 month contract (Voda is 18 months)

 

£25 + £18.99 line rental with UK W/E calls incl currently there's no activation fee on the 76Mb connection

 

Vodafone equiv call package is £4pm

 

So Voda = £32pm........BT £43.99pm

"My life is a facsimile of a sham"
Message 27 of 36
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Beenherebefore
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@MI5 wrote:
Why wouldn't virgin be compatible?

"A new line provision charge of £60 may also apply if you don’t currently have a BT Openreach line."

 

Don't Virgin use fibre up to a point then co-ax to the property ?

"My life is a facsimile of a sham"
Message 28 of 36
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MI5
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I've got co-ax for BB but still got the old BT line to the house separately, which is why I wondered, but maybe that's not how they do it now?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 29 of 36
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Beenherebefore
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If it's a BT line then you're OK even if you pay Virgin for it.

 

The only proviso is that Voda won't arrange the changeover with Virgin, you must do it.....not sure why as any other provider Voda will arrange everything with the current provider

"My life is a facsimile of a sham"
Message 30 of 36
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