Roaming charges for texts messages sent in the EU

[Anonymous]

Need some help in understanding how it all works. My current charges show that a total of 104 text messages costing £9.36 have been sent between 17.5 and 25.5. whilst in Bulgaria. I rang customer services to enquire about this as records on my phone (I never delete messages that I have sent) show that would have sent maximum 60 messages including messages that are longer than 160 characters counting as 2/3 messages. A refund of those charges was offered which is all fine.
I then looked at my last bill (which I hadn't bothered to do before as being abroad and having made a few calls, I had expected a big bill. I found that I had been billed for 136 messages costing £13.34 inc vat which had been sent from Italy and Bulgaria over a 9 day period. I would have sent maximum of 40 messages,including long messages counting as 2/3 messages. How do I get CS to check this? Can I send a readout of the messages sent from my phone to customer services to get them to check against their records? How would I go about doing that? Also why is it one month before whilst in Bulgaria, there is a list of the UK numbers text messages were sent to, whereas this month there is no record of the numbers - all are listed under 078********.
This is all very confusing. Calling CS a second time about the charges on my last bill, I didn't find the person particularly helpful, he didn't seem to know very much. Look forward to your replies. Thanks.

[Anonymous]

Hello again, why was the telephone number in my original post edited?
Regards

[perksie]

If it's classed by the moderators as personal details it will be removed.
All email addresses and phone numbers are treated the same.

[adamtemp64]

But all it was is the message center number that shows when sending from abroad

[Anonymous]

Hello again, why was the telephone number in my original post edited?
Regards

You won't get an answer from the Moderators other than any PM that they sent you.
If you read the Forum T&Cs before you registered you would have seen :-

You must not submit any Content that doesn't comply with these Terms. Specifically, you must not use the Forum for any Content that:
infringes the privacy of an individual or company, including (but not limited to) posting location and/or contact details of another person;

That includes your own personal details eg phone number, house address, IP Address or any other person's details whether known or not known to you.

[perksie]

But all it was is the message center number that shows when sending from abroad

I doubt if they would know that!

[adamtemp64]

But all it was is the message center number that shows when sending from abroad

I doubt if they would know that!

:robotmad: :robotmad: :robotmad: :robotmad: :robotwink: :robotwink:

[Anonymous]

Hi, yes I had gathered that the number was the number for a message centre. My point really was why for this month's charges the message centre's number is shown for all text messages sent whereas last month, with text messages being sent from the same countries (Italy and Bulgaria)to the UK, the numbers that the messages were sent to are shown.

[Anonymous]

It's all to do with what detail the roaming network captures and passes to O2. Because your text goes to the message centre number first, which then routs it onto whichever number you're texting, the roaming network can capture the message centre number to log the text.
Similarly, if you receive a call, your number will show as the number dialled.

[Anonymous]

Thank you for your reply. It makes more sense once explained, don't know why Customer Service agents were not able to explain this to me!