Need some help in understanding how it all works. My current charges show that a total of 104 text messages costing £9.36 have been sent between 17.5 and 25.5. whilst in Bulgaria. I rang customer services to enquire about this as records on my phone (I never delete messages that I have sent) show that would have sent maximum 60 messages including messages that are longer than 160 characters counting as 2/3 messages. A refund of those charges was offered which is all fine.
I then looked at my last bill (which I hadn't bothered to do before as being abroad and having made a few calls, I had expected a big bill. I found that I had been billed for 136 messages costing £13.34 inc vat which had been sent from Italy and Bulgaria over a 9 day period. I would have sent maximum of 40 messages,including long messages counting as 2/3 messages. How do I get CS to check this? Can I send a readout of the messages sent from my phone to customer services to get them to check against their records? How would I go about doing that? Also why is it one month before whilst in Bulgaria, there is a list of the UK numbers text messages were sent to, whereas this month there is no record of the numbers - all are listed under 078********.
This is all very confusing. Calling CS a second time about the charges on my last bill, I didn't find the person particularly helpful, he didn't seem to know very much. Look forward to your replies. Thanks.
