Re: Reporting spam texts to O2 - broken.

Anonymous · ‎02-06-2013

Just had a spam text message so I forward it to 7726 as I do with all spam texts, instead of the normal reply you normally get, this time I got the following reply from O2.

"Thanks for sending O2 your unwanted SPAM message, It's been passed to our SPAM manager for action, please can you send us the number or name it originated from."

I take it forwarding spam texts to O2 via 7726 is now broken then?

MI5 · ‎02-06-2013

are you using a different phone? Some phones don't forward the number when you send the text so you have to make sure you include it in the text you send...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-06-2013

Same phone I've used for the last year, reported plenty of spam texts to 7726 before from this phone & never had this reply before.

MI5 · ‎03-06-2013

I'll see what happens next time I send one in.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎03-06-2013

I'm waiting for one now, just when you want some spam there's none about!

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Anonymous · ‎26-06-2013

I am having the same problem on both mine and my daughter's blackberries. Has previously worked on both but now we both receive the same reply as the OP. I replied sending the number the spam had come from and received the same response.