cancel
Showing results for 
Search instead for 
Did you mean: 

Recover my mobile number

newsman
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

O2 have disconnected my service without notice. My account is 100% up to date but for some reason(unknown to me) the fraud department have closed the account.

 

I have tried to get a PAC code to move to a new provider but customer service cant help as the fraud department are in control,

I am trying to find out what is going on but I have had no joy with a response.

 

Can somebody please advise on how to recover my number to transfer it to a new provider?

Message 1 of 6
305 Views
5 REPLIES 5

MI5
Level 94: Supreme
  • 147741 Posts
  • 639 Topics
  • 28354 Solutions
Registered:

@newsman 

You can't do anything until fraud contact you.

Once it's with them it's locked from any other input from anyone.

Unfortunately, it could take weeks to resolve.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
299 Views

Oxonian
Level 32: Blockbuster         
  • 8066 Posts
  • 165 Topics
  • 26 Solutions
Registered:

@newsman 

 

Whilst I have huge sympathy for your predicament, it is probably worth mentioning that O2 might be unable to give you an update whilst their investigation is ongoing. They have to comply with both criminal law and Money Laundering Regulations and this could be jeopardised if they update you whilst their case is incomplete. It is also possible that your case has been subsumed into a wider investigation if the same fraudster has other "victims" in addition to you.

 

If you search this forum, you will find that other O2 customers have had similar issues. In fact, last Autumn, there were several national newspaper articles and even a programme on TV about fraud against O2. You can find details of those if you search this forum.  

 

Please keep us informed of developments. 👍

Message 3 of 6
256 Views

Lord-Gareth
Level 1: Joiner
  • 15 Posts
  • 1 Topics
  • 0 Solutions
Registered:

File a complaint with CC, then someone senior will deal with it.

Message 4 of 6
207 Views

Oxonian
Level 32: Blockbuster         
  • 8066 Posts
  • 165 Topics
  • 26 Solutions
Registered:

A complaint will not get very far @Lord-Gareth in the context of an ongoing fraud investigation ! 👍

Message 5 of 6
181 Views

madasaf1sh
Level 77: Grand Master
  • 10861 Posts
  • 59 Topics
  • 3119 Solutions
Registered:

@Lord-Gareth 

Fraud is something no one will touch, even a senior manager. 

the op just needs to sit tight and hope they dont get found to have committed fraud as that could have serious ramification such as CIFAS markers etc

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 6 of 6
169 Views