Recently I had asked o2 via webchat to change my number as I was receiving far too many spam calls. I had also asked for a replacement SIM card at the same time as my phone had went in for repairs and I was using a replacement aswell
I originally took my contract out in october 2015 and it was a 24month contract so I was looking forward to upgrade soon
I received my SIM card and change of number but noticed the SIM card said business pay monthly sim. I questioned this with o2 and they assured me it was the correct sim card and my number had been changed. I specifically asked them to assure me that this did not recontract me and they said " a change of number is not a recontract or upgrade"
Fast forward to now and I am fighting with o2 as I logged into the my o2 app to see that my earliest upgrade had changed to April 2019 ( it used to say november 2017)
I was assured that it was a glitch in the system for changing my number and to give it 48 hours to "fix" itself. I did as the agent asked and still no change.
I raised a complaint to be told "The number (new) ********** was taken out as a new line on 17/07/2017 this is why your upgrade date has changed to the year 2019. The other (old) number ******* has now been closed as you migrated the new number over the account *****(which was my old number)"
So in my eyes, when I asked for a change in number the agent has cancelled my old number off and opened a new line up for me and has therefore recontracted me without my permission.
I have informed o2 that I am legalled allowed to end this contract with no held to term charges as I did not give permission to be recontracted and that anytime a recontract is done there are terms and conditions that have to be read to the buyer and that we the buyers have to verbally confirm that we wish to go ahead. This did not happen
Can someone please advise as this seems to be going nowhere
