Re: Receipt / Order Number

Anonymous · ‎18-12-2017

I need the Receipt / Order Number from my receipt to be able to claim a free gift I got with my phone, I have my receipt, but can't figure out which of the many strings of numbers is the Receipt / Order Number.

Can anyone point me in the right direction?

MI5 · ‎18-12-2017

Look under "recent orders" in your MyO2
http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

It was bought in store, so I don't have any recent orders in my O2, unfortunately.

MI5 · ‎18-12-2017

It should be. My store purchases show in mine.
The last one I have starts o2-******* but some previously started with ms-******
Do you have anything like that at all?
If not, give customer services a call for assistance.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎18-12-2017

This is how mine are shown in My O2 @Anonymous

Veritas Numquam Perit

Anonymous · ‎18-12-2017

Yeah, I don't have that. I paid cash in-store purchasing a handset outright, handset only.

MyO2 shows nothing, I tried adding my phone, but it says nothing associated with that purchase.

I have the paper receipt, but don't know which of the many numbers is the receipt number

MI5 · ‎18-12-2017

Without seeing the receipt I couldn’t advise.
Can you not just scan the entire receipt and send it to whoever needs to know for the claim?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

it has a filed for receipt number, and won't accept it without it 😞

MI5 · ‎18-12-2017

Do you not have an order confirmation number starting with KMM ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎18-12-2017

No. I'm going to pop round to the O2 shop at lunchtime and see if I can get any help