Recalling O2 Phone Call Log

[Alex_Rose]

Hi! I have recently upgraded with O2 and was offered a discount by the upgrade team member I talked to. Since then my discount hasn't been taken off and customer service seem to think O2 can't offer the discount I was given. Is there any way they can listen to the recording of my phone call or if there is a call log somewhere of it?

Thanks for any help!

[MI5]

@Alex_Rose 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Alex_Rose]

Hi! I spoke to a member of the customer service team who spoke to a sales representative and she said that the sales team weren't able to get the recording. I was unsure if this meant that there was no recording or if it wasn't approved

[MI5]

@Alex_Rose 

Did you get anything in writing on an email for example?

[Alex_Rose]

Unfortunately no, the way the upgrades member explained it to me the contract was right but the customer service member said it was wrong. So its gotten very confusing

[jonsie]

I have a feeling that this wasn't a genuine O2 call, more than likely a trusted agent which is a third party company

These people will tell you the earth is flat in order to make a sale

[MI5]

@Alex_Rose 

They may have been suggesting it was a discount that you could apply for?

Guide: O2 Open & Friends and Family discounts - How to sign up 

https://www.o2.co.uk/multisave

[lewys-gp]

Let us know how you get on, @Alex_Rose. Hope you manage to get it resolved - possibly, with some of the advice from above 😁.